Return Policy

We accept returns for both defective and non-defective products within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • It must be returned with original packaging and all accessories/manuals
  • Proof of purchase (receipt or order confirmation) is required

Return Shipping

  • If the item is defective or damaged, return shipping is free
  • If the return is due to a change of mind or incorrect order by the customer, the buyer will be responsible for return shipping costs

Exchanges

We only offer exchanges for defective or damaged items. For other cases, we recommend placing a new order once the return is processed.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food)
  • Downloadable software
  • Gift cards
  • Personal care items
  • Items marked as Final Sale

Refunds

Once your return is received and inspected, we will notify you of the refund status via email.
If approved, the refund will be processed back to your original payment method within 7–10 business days.

Late or Missing Refunds

If your refund hasn’t appeared:

  1. Check your bank account or credit card again
  2. Contact your payment provider
  3. If unresolved, contact our support team at
    Phone – 0798 441100 | 0733 600203 | 0722 203486 | 0726 610471
    Email – enquiries@rotomoulders.com

Return Address

Please send returned items to:

Enterprise Road, Industrial Area, Nairobi, Kenya.

We recommend using a trackable shipping method. We are not responsible for lost or unreceived returns.

Need Help?

For any return or refund inquiries, contact us at:

Call – 0798 441100 | 0733 600203 | 0722 203486 | 0726 610471
Email – enquiries@rotomoulders.com